Support for Level Up – College Prep
Welcome to the support page for Level Up College Prep. Here you can find information on how to get help, report issues, or contact us directly.
Contact Us
If you need assistance, reach out via email. We aim to respond as quickly as possible:
Frequently Asked Questions (FAQ)
- How do I reset my password? Currently, password resets aren’t supported. Please contact us via email for help.
- How do I delete my account? You can delete your account directly from the app's settings. Simply go to Settings, select "Delete Account," and your account along with all associated data will be permanently removed.
- How can I suggest new features? Send an email with your suggestion, and we’ll consider it for future updates.
- App is not loading or crashing? Ensure you have a stable internet connection and the latest version of the app installed.
Bug Reports
If you encounter a bug, please include the following in your email:
- Your device and operating system (e.g., iPhone 14, iOS 17)
- Steps to reproduce the issue
- Screenshots or error messages, if possible
Support Hours
We monitor emails daily and aim to respond within 24–48 hours.